Emerald Document Imaging has won the 2023 Ricoh USA Circle Excellence Award for the eighth consecutive year in a row. Emerald's highly skilled technicians have once again gone above and beyond industry standards to provide clients with the utmost care, setting Emerald distinctly apart from our competitors. We are beyond proud of our team and truly recognize their efforts in training and taking courses to keep a step ahead of changing technology.
At Emerald Document Imaging service quality is the backbone of our business. Each of our customers are unique, requiring different product training, installations, and on going service to help their business run optimally. In every step of the process, Emerald is here to support your business and team, ensuring the confidence needed to function in the day to day work environment.
The 2023 Ricoh Circle of Excellence is awarded to top dealers in the United States and determined by a strict set of Ricoh guidelines. The dealer is benchmarked against all other Ricoh service locations based on established industry standards for outstanding service and support. Only the highest performing Ricoh dealers nationally achieve this award.
To achieve the RFG Circle of Excellence Award, Emerald Document Imaging has met or exceeded the following requirements after proudly submitting our regularly reviewed service metrics, training records, and other information for review by Ricoh USA:
Use of Genuine (OEM) Ricoh Parts and Supplies
Hardware & Solutions Training
Relevant Industry Certifications
Service Organization Structure
Customer Satisfaction Measurement Process & System
Effective Utilization of Ricoh Resources
Business Plan Management & Process Improvement